Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

Augusta County, Virginia

Carolina Digital, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA.

The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before.

“Even though shifting from a traditional phone system to hosted VoIP was clearly a positive decision for our organization, change in itself can be stressful and scary for some people,” commented Andy Wells, Director of Augusta County Parks & Recreation, whose department was one of several included in the multi-phase implementation. “But that’s where Carolina Digital truly rose to the occasion. Their team spent a great deal of time patiently and thoroughly answering our questions, and just as importantly, they asked us how we wanted to use the system, and how it could flex around our workflows, needs and preferences. They turned what could have been an intimidating experience into one that was energizing and exciting, and that paved the way for the success that we’re enjoying today.”

“Many companies in the hosted VoIP industry are fairly good on the technology side of things, but have little or no grasp of the fact that customer success is typically won or lost during implementation — because that’s when issues and challenges can emerge with the people who matter most: the end users who will rely on the system to do their jobs,” commented Nicky Smith, Carolina Digital’s CEO and Founder. “That’s why over the years, we’ve focused on refining our change management capacity, and ensuring that it’s a core part of the value we bring to every implementation. Our people are trained and our processes are designed to make the experience positive and progressive. We’re technology experts, but we never lose sight of the fact that what we do is all about real people and solving their problems.”

Added Mr. Wells: “Carolina Digital brought us into the 21st century. The same employees who were reluctant to adopt the new system, are now some of the most enthusiastic users. Nicky and his team are a huge reason for that. They went above and beyond the call of duty, and in my opinion set the standard that all companies working with government should strive to meet.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

school_logo_transLike many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called VoIP solutions provider Carolina Digital.

To Mark’s amazement, that same afternoon Carolina Digital’s CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school’s communication server with its Internet telephone service provider (ITSP).

The end result was that instead of being off-the-grid for what could have been weeks — which would have been unacceptable to staff and parents alike — ACS’s telecommunication system was back online and, what’s more, much improved and primed for the school’s next phase of its infrastructure development plan.

“We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal,” commented Mark Prescott. “Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn’t just about the technology and hardware, but it’s also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!”

“We pride ourselves on being responsive and always putting our customers first, without compromise,” commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. “Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most.”

For additional information regarding Carolina Digital, visit https://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Revolution in the VoIP Space, Carolina Digital Kicks Goliath to the Curb

December 28, 2015 – Greensboro , North Carolina, Hosted Telecommunications Firm Carolina Digital Awarded Johnson County School System Contract for New 4,500 VoIP Phone System

When a small North Carolina company with a handful of employees was awarded the Johnston County Schools contract for a new 4,500 phone system, shock waves reverberated throughout the industry. How does a small company with a few technicians go up against a Fortune 500 technology company over a complex, demanding government contract and win?

Nicky Smith, Carolina Digital Phone

Nicky Smith, President/CEO

Nicky Smith, Chief Executive Officer of Carolina Digital, has a simple explanation, “Quality, Price and Service.” But a full analysis of these factors uncovers a story that is more interesting than Smith’s shorthand suggests and reveals a revolutionary new dynamic that is at work in the telecommunication industry specifically and has wide reaching repercussions for businesses across a multitude of industries.

The current state of the market for business phone systems is in flux. Mobile phone use dominates the headlines because of its explosive growth. But landline phones or fixed phones are also undergoing sea of changes as Internet Service has made the standard landline phone in many ways obsolete. Voice Over Internet Protocol (VoIP) phones, the replacement for a traditional landline phone, have been adopted more quickly by residential users than by businesses. VoIP phones, in simpler terms, are phones that do not utilize the standard phone company lines but rather use the internet to transmit a digital audio signal. These phones are also referred to as IP phones.

Residential phone use today is split evenly between VoIP and traditional phone landlines, according to the latest Federal Communications Commission (FCC) report, (Industry Analysis Report, 3). Meanwhile, for businesses,VoIP use is only 18 percent and a whopping 82 percent of business lines are still traditional. This might seem surprising but it makes sense considering early VoIP systems depended on an internet connection for service, which was anything but reliable in the early days. Also, prior to the ubiquitous high-speed connections, the bandwidth of most business internet connections wasn’t broad enough to allow multiple phones and computers to be online at the same time.

Legacy Telephone Systems

Legacy Telephone Systems

Another factor for consideration related to business operations is the complexity and functionality needed in the phone system of an organization with a multitude of phones and departments. Initially, VoIP phones were not able to compete with all of the options available in an elaborate company phone system. But that pendulum has widely swung. The available features in a VoIP phone system now eclipses a legacy or standard phone system by a wide margin. Many companies have large capital investments in these systems as well and have been reluctant to make a switch to what has been perceived as an inferior service. However, the current VoIP phone is comparable to a complicated phone system. In fact, according to a study by Software Advice, business decision makers that are looking to switch from their standard landline phone system to a VoIP set-up, and they are doing so largely due to the more extensive phone features offered with VoIP phones. Features such as call queues, auto attendants, follow-me, find me and complex call routing rules, that can all be easily modified.

As the numbers show, VoIP phone adoption is the biggest change going on in the business phone industry. In fact, the rate of growth of VoIP phones is actually five times that of the rate of growth of mobile phones, although the number of mobile phones is much higher. The decline of traditional phone lines is currently 10 percent per year according to the FCC. As VoIP phone systems have become more and more robust, dependable and feature rich, the switchover from traditional phone system in the business community has become inevitable. It’s no longer a matter of whether a company will switch to a VoIP phone system or not, but when.

This presents a tremendous opportunity for the telecommunications industry as thousands and thousands of businesses have held off making a change and have clung onto existing legacy phone systems, thereby creating a pent-up tsunami of need, set to burst across the nation in the form of demand for new VoIP phones. There are numerous mega-telecommunications companies that are vying for this business, such as AT&T, CenturyLink, Verizon, Windstream, Time Warner Cable and Earthlink. Unlike the traditional phone services that have been dominated by large monopolistic companies ever since the invention of the phone, the VoIP phone market contains smaller companies that are competing for market share in the new and growing VoIP industry.

However, it’s not just businesses that are converting to VoIP. In addition to the business community, there is a plethora of organizations that stand to benefit greatly from the new functionality, freedom and cost savings, that VoIP offers; from the small nonprofit to a large municipality, and just about any organization in-between that has a need for dedicated phones — even a county school system, such as Johnston County Schools in North Carolina.

Johnston County Schools

Johnston County Schools

Johnston County sits in the eastern half of central North Carolina, southeast of Wake County, home of the state capital, Raleigh. Johnston County is mostly rural, encompassing numerous small towns and communities with a total county population of approximately 177,000. The county seat is Smithfield, with a population of 12,965.

The Johnston County School system is made up of 44 schools and a handful of administration buildings. Despite lacking the glamour and limelight garnering power of its neighboring county, Johnston County has one thing that no other county has, Dan Hicks, the Johnston County Schools Executive Director of Technology Services. Hicks is a forward thinking administrator who has been pushing to keep his school system equipped with the best technology available.

Hicks became convinced that a VoIP phone installation was direly needed. For years, the school system had been dealing with 50 different phone systems in the multitude of buildings spread out across the county. These legacy Private Branch Exchange (PBX) systems could not communicate with one another and required a lot of upkeep. Even for minor changes a technician had to go onsite and manually make the programming change such as modifying an extension or moving an employee.

With a new VoIP phone system, a member of Hick’s team would be able to login from his laptop no matter where he was and make these changes in a few minutes. Time savings like these multiplied across the county would add up to a tremendous savings in time and resources. There were numerous other features about the new VoIP system that excited Hicks. For example, there is a 911 feature that would immediately notify medical and security personnel at the school when there was a situation that might require outside assistance. The system would automatically notify certain school system employees when 911 had been called from anywhere within the county-wide system.

The hard cost savings alone was going to be remarkable. The school system was going to eliminate the cost of the hundreds of phone lines and completely divest itself of the phone systems, some of which the system was leasing at the time. Over time, the VoIP phone system was going to amount to considerable savings for the county.

Another factor that made VoIP system a particularly effective choice for the Johnston County School system is the high-speed broadband internet connectivity that every North Carolina public school has. This network, which was created and now managed by Microelectronics Center of North Carolina (MCNC), is 1,600 miles of fiber optic cable that connects every public school, all the universities in the UNC system, and many other institutions of higher learning to one another and the internet. The practical application of the Research and Education Network (NCREN) is that the Johnston County system has super fast and super reliable internet, as does every public school in North Carolina.

So the changeover to VoIP was the obvious and fiscally responsible move for Johnston County Schools. The question was from whom to get the new system.

The conventional wisdom would suggest that a company with hundreds of technicians, support staff and heft would be necessary to handle the changeover and maintenance of the new system. After all, US landline phone companies have traditionally been some of the largest companies in any market. In fact there are many very big players in the VoIP space. Traditional thinking might be that it would take one of the big players; a company with enough manpower and gravitas to handle the 4,500 phone installation job of Johnston County schools, a company perhaps, like Earthlink.

EarthLink is a Fortune 500 company based out of Atlanta, Georgia with more than one million customers and a market capitalization that is currently just shy of $900 million. Earthlink has been in the connectivity business since 1994 and literally owns a chunk of the internet, with 29,000 miles of fiber that it manages and operates along with eight data centers. Earthlink has more than 3,000 employees and boasts that its network covers over 90 percent of the US. Along with everything else it offers, Earthlink is a player in the VoIP phone business and was in the bidding for the Johnston County Schools job.

Conventional wisdom might be that it takes a company of Earthlink’s size to handle these big jobs, but conventional wisdom would be wrong.

The mindset that it requires a company as large as Earthlink’s to handle a large phone install job is as current as a dial-up modem. Carolina Digital won the bid for the Johnston County School system not despite its small size – only six full-time employees – but in-part because of it. In the fast-paced world of technology, Carolina Digital is more nimble and offers what Hicks considers a better product.

Nicky Smith of Carolina Digital, has more than 30 years of experience in the telecommunication industry and put together a team that allows his company to compete head-to-head with companies that are more than 100 times its size, and win. His winning formula “Quality, Price and Service,” depends on some key partnerships within the industry.

Yealink IP Digital Phone

Yealink IP Digital Phone

Carolina Digital offers Yealink Network Technology IP phones which have more functions and flexibility than the typical VoIP phone. In addition to the state-of-the-art hardware, one of Smith’s key advantages is software. A VoIP phone is essentially a computer that is hooked up to the internet and can then be programmed any number of ways. Smith relies on another small company, an industry leading unified communications software provider, Third Lane Technologies, based in California, to give his phones expanded functionality beyond what his competitors can offer.

Third Lane Technologies provides the platform that powers a Carolina Digital VoIP phone system. This system allows for customization and unique features, which creates phone system tailored specifically to the needs of the end users in every install.

As far as installation and the need for a large number technicians to handle the install and management of the phone system, Carolina Digital is able to take advantage of what has become known as the “Open Talent Economy.”

Today’s employment pool is markedly different than it was just a few years ago and many forward looking companies have adapted to be more flexible and nimble by utilizing contract workforces. According to a Deloitte University Press study, 34 percent of all U.S. workers are contingent workers and 51 percent of the businesses surveyed plan to use more on demand workers in the foreseeable future. Utilizing contingent workers is not a new concept and has been around ever since crops have needed picking, but what is new is the skill level of the available work force has to offer. Today’s contract employees can be used to design a new website, write software or for example, install and program a complex new school system phone service.

Technology companies are no longer dependent on hiring, training and certifying technicians for complex technological applications. The trained and qualified staff exist and can be called on when the need arises. This amounts to tremendous cost savings for a company like Carolina Digital, which then can pass those savings onto its customers in the form of lower installation cost.

Smith’s shorthand of Quality, Price and Service is not merely a marketing tag-line. Carolina Digital can boast of quality because of its market nimbleness and ability to offer the most current hardware and software that is custom programmed to meet the needs of each end user. Carolina Digital’s pricing is competitive, because the company maintains a small staff and is able to deploy technicians as needed. Carolina Digital does not have to factor in overhead and downtime of technicians as do larger, more traditional companies. The service aspect is well handled because Carolina Digital has a team of contractors that can be deployed to any installation site, and is hosting the software in a carrier class Greensboro data center managed by its own internal staff. This data center has a direct link to the NCREN network, which provides for an incredibly fast connection for Johnson County Schools.

Earlier this year Carolina Digital installed the new phone system in every Johnston County School and administration building and according to Hicks, “The employees love the new phones.” He said the changeover, “Has been nothing but positive.”

The only question left concerning this David vs Goliath technology saga is what are the larger implications. Was it a shot across the bow of the larger VoIP companies, putting them on notice that they had better become more flexible and adopt the most dynamic workforce arrangements, or was it a torpedo hitting below the waterline of another mega-corporation signaling, the end of an era?

Has King Goliath “the national provider” fallen victim to the emerging Employment Pool model used successfully by Carolina Digital? In this service-driven Internet of Things, it appears that it’s very possible.


Contact:
William Hammer
Freelance Writer
w@WillyHammer.com
1852 Banking Street #9122
Greensboro, NC 27408
(336) 355 7555

© 2015 – This original article is copyrighted. Reproduction without prior permission is prohibited. For reproduction permission please email: copy-permission@carolinadigital.net
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Works Cited

FCC Report: Local Telephone Competition: Status as of December 31, 2013 Industry Analysis and Technology Division Wireline Competition Bureau October 2014
https://apps.fcc.gov/edocs_public/attachmatch/DOC-329975A1.pdf

Software Advice Survey: VoIP Software: Small Business Buyer View | 2015
http://www.softwareadvice.com/voip/buyerview/smb-report-2015

Global Human Capital Trends 2015, Leading in the new world of work
Deloitte University Press
http://dupress.com/wp-content/uploads/2015/08/DUP_GlobalHumanCapitalTrends2015.pdf

 


Information for Organizations Mentioned:

Third Lane Technologies

Third Lane Technologies was established in 2003 and is located in Northern California. Third Lane provides advanced, reliable, scalable and cost effective software platforms and solutions for hosted and on-premises Unified Communications for businesses, public organizations, internet telephony service providers, and contact center operators. Thirdlane Elastic Cloud PBX is a unified communications software platform for large scale hosted Multi Tenant PBX deployments by carriers and Internet Telephony Service Providers.

Alex Epshteyn
email: alex@thirdlane.com
web: www.thirdlane.com
phone +1 415.261.6601

Yealink Network Technology Co., Ltd.

Yealink, the global leading unified communication (UC) terminal solution provider, helps businesses of all sizes make the most of their UC experience and embrace the power of “Easy Collaboration.” The company’s comprehensive product portfolio includes video conferencing systems, conference phones, desk IP phones, wireless DECT phones and accessories.    For more information, please visit: www.yealink.com

Tel: +86-592-5702 000 ext: 8716
Fax: +86-592-5702 455
Mobile:+86-182-060-53249
Email: Joyce@yealink.com
Skype: Yealink.Joyce
Website: www.yealink.com


Carolina Digital

Nicky Smith, President
http://www.CarolinaDigital.net
(336) 544-4000 Option 3 for Technical Support M-F/8-5
(336) 560-4405 Direct Dial Office Number

Hosted PBX Telephone Solutions from Carolina Digital Phone

Carolina Digital Phone
Carolina Digital Phone is your choice for comprehensive telephone system solutions. No matter what call support you need, Carolina Digital Phone has the technology and experience to make it happen.

In the past, businesses had to rely on complicated phone systems. However, thanks to advancing technology, it is now possible to have superior phone service with a hosted PBX telephone system. Unlike traditional phone systems, our telephone system is entirely digital. This means that instead of installing land lines, all that is required for service is an active Internet connection to create an IP digital phone through VoIP technology.

Even if you have telephone service that seems to work, there are advantages to digital telephone systems to consider. Since our service relies on an existing Internet connection, there is no need for cumbersome and costly installation procedures. All you need for a complete revitalization of your phone system are working phones.

Additionally, our hosted PBX offers the best service. With our IP digital phone system, you have unlimited inbound and outbound call capabilities. Moreover, with VoIP technology, it is easy for employees to conduct business from any location. This means that employees have the same access to quality phone service from their office, client locations, home and more. As long as there is an active Internet connection, every employee can stay connected at all times.

Is there a “whois” toll free number lookup similar to domain name lookup?

whoownThis is a tricky question. Everybody knows who owns 1-800-Flowers. But what if a company wants to acquire a specific toll free number that is not currently in the SMS/800 spare pool? How can they find the current owner to start a possible conversation?

The first option is research. Start with Google or another search engine, and see if you can find the company via their advertising. Sometimes you can find the number because it is listed with a directory listing service. Another way to go is call the number directly and see what you can find.

Active toll free numbers are stored in SMS/800 and associated with a RespOrg. One way to see the current RespOrg for a specific toll number is to visit our http://800forall.com site. As part of 800forall we have provided a free service called “Who Owns This Number”. Enter the number at the top of the screen, hit the “Who Owns This Number” button, and we will return the RespOrg and contact number for the RespOrg.

Hosted PBX Telephone Solutions

Carolina Digital Phone is your choice for comprehensive telephone system solutions. No matter what call support you need, Carolina Digital Phone has the technology and experience to make it happen.

In the past, businesses had to rely on complicated phone systems. However, thanks to advancing technology, it is now possible to have superior phone service with a hosted PBX telephone system. Unlike traditional phone systems, our telephone system is entirely digital. This means that instead of installing land lines, all that is required for service is an active Internet connection to create an IP digital phone through VoIP technology.

Even if you have telephone service that seems to work, there are advantages to digital telephone systems to consider. Since our service relies on an existing Internet connection, there is no need for cumbersome and costly installation procedures. All you need for a complete revitalization of your phone system are working phones.

Additionally, our hosted PBX offers the best service. With our IP digital phone system, you have unlimited inbound and outbound call capabilities. Moreover, with VoIP technology, it is easy for employees to conduct business from any location. This means that employees have the same access to quality phone service from their office, client locations, home and more. As long as there is an active Internet connection, every employee can stay connected at all times.

To make the transition easier, Carolina Digital Phone also offers a worry-free web portal to streamline management and administration of the system. On top of that, our call center application is available to provide additional support that will increase customer responsiveness for the ultimate phone service in the modern business era. Call (336) 691-2000 today to speak to a telecommunications specialist. You could save up to 60% over your current telephone service provider with our hosted PBX service.

Virtual Office with Hosted Phone Services

Cloud based hosted VoIP (Voice over Internet Protocol) offers the phone systems to small and medium scale organizations at affordable price at anywhere or at home without constraining the area or geography and free from physical presence. That is why VOIP for small business is very common these days. Virtual Office allows the small or medium scale organizations or business to setup for work from anywhere by using Pcs, Laptop, Mobiles. The main advantages or benefits are cost saving, no capital cost investment and flexibility to work from anywhere. Benefits of VOIP for business are also similar. Virtual Office provides excellent features and advantages to Small and Medium scale organization such as they can make their presence as most of the desirable locations as very competitive and low price. They can answer the every call at their convenient place even employee can answer the call at home. They also have features to put the call on hold with music to caller, they can transfer the calls to concern departments for at concern locations, they can record the calls, and they can do conference call, voicemail or video call. Carolina Digital PhoneCarolina Digital Phone offers cloud based hosted VoIP which creates Virtual office at very competitive and low rates to small and medium organizations to increase their presence in the market and customer reach. The company is also a known name in the SIP trunk providers and VOIP providers business and you can also get their SIP trunk services if you want. Their SIP trunks pricing is also very competitive. Small and Medium scale organizations can get local virtual number offers by the VoIP provider and make virtual office to increase their physical presence and creates the image of local organizations for customers. They can be connected by laptop or PCs or Mobiles to track performance of the employee and the area, report that can be generate easily with the help of internet in details required with the Virtual office.

This provides excellent flexibility and freedom to employee to work even from home or from customer end or from hotel just connecting their devices by internet. This also helps to small and medium scale organizations to increase their productivity and efficiency by increasing their market reach, global presence and prompt response to customer compare to conventional telephone system at very low cost. They also can track the details and performance by arranging the conference call (video or voice supported both). They also can use Auto attendance features for their out station employee. They also will have the available option of record the calls that may be used for training purpose or to address the customer right solutions for technical person. Image of the small and medium scale organization will be also increase as local sale / service provider with global presence in the mind of customers with the help of Virtual Office. Virtual offices at different locations will have options by VoIP service provider to work under one umbrella for more efficiency on productivity.

In set up of virtual office to small and medium scale organizations, the service provider offers the key features such as additional extensions, setting up the voice mail, personalizing IVR, auto attendance, call forwarding with music to callers, selection of DIDs, provides the advantage to manage the staff at own and many more.

In comparison with physical office, virtual office has very low operating and maintains cost hence it is very economic options to them. With virtual office, small and medium. Providing SIP trunks and channels, business SIP trunking, VOIP phone business, VOIP review business etc., Carolina Digital Phone has become a common name as the SIP trunking service providers.

To make the transition easier, Carolina Digital Phone also offers a worry-free web portal to streamline management and administration of the system. On top of that, our call center application is available to provide additional support that will increase customer responsiveness for the ultimate phone service in the modern business era. Call (336) 691-2000 today to speak to a telecommunications specialist. You could save up to 60% over your current telephone service provider with our hosted PBX service.

Enterprise SIP trunking services

Session Initiation Protocol, SIP trunking is one type of VOIP and streaming media based service. Customers who are equipped with SIP PBX as well as Unified Communications facilities, they can get the telephone and unified communications services through the ITSPs or Internet Telephony Service Providers. You, as a customer, should know about voip for business pros and cons. If you want to look at different aspects of voip business, then you will learn about voip phone business, voip review business, voip providers business, voip for small business etc. If you analyze VOIP business plans, you will also know about several benefits of voip for business. Carolina Digital Phone, one of the renowned enterprise SIP trunking service providers, meets your needs by quickly deploying SIP trunking for IP PBXs and Legacy PBX. Business SIP trunking can significantly reduce your overall business costs. There are many SIP trunk providers that you will find and Carolina digital phone is one of those that focuses on the best SIP Trunk Services. Companies that plan to get several software applications for their business which will help them in their business in terms of voice, video or other streaming media applications, for instance- web conferencing, desktop sharing, whiteboard sharing etc.

Sip trunks pricing is normally less than the traditional Analog lines as well as the PRIs. Carolina Digital Phone particularly provides SIP trunks and channels for both the single site and multi location businesses . For the latter, Enterprise Trunking is available. How many sip trunks do I need? – If this question strikes your mind, you can also consult with their representative to actually know about it. Another aspect people think about is the comparison between SIP trunks VS PRI. When we make a comparison between these two, we can first see the difference in terms of hardware. While the PRI connections are completely physical, SIP Trunks come with virtual connections. When you plan to scale up with PRI, it requires new circuits as well as termination hardware installation. In the case of SIP, with a software configuration change, the scales can be brought up or down pretty quickly. When using a PRI system, ROI can be negatively affected when installing sufficient backup circuits. On the other hand, SIP Trunk system having automatic IP re-routing will allow actual geographic distribution for PSTN network with very limited redundancy. Now, bringing up another important aspect of the comparison which is the cost associated with each of these systems. While planning about PRI system, one needs to only thinking about the cost which is accounted for per circuit per month. There might be a variety of pricing models to emerge in the case of SIP solution. Nevertheless, the cost associated with IP Trunking is significantly lower than the PRI.

If you want to learn more about such services, you can look for SIP trunks for dummies which will almost cover everything that you would want to know. Carolina Digital Phone ensures that the clients get the best output through its services. Call Carolina Digital Phone at (336) 544-4000.

SIP Trunks Replace Traditional Telecom PRI

What’s overly expensive, set in its ways and headed down the road to obsolescence? It’s telecommunications via Primary Rate Interface, and if your business still uses this old-time voice delivery method, you might want to ask yourself why.

What PRI Is and Is Not:  PRI is nothing more than a form of digital circuitry that offers its users 23 channels or voice paths over a single signaling circuit. Because PRI connects directly to the , the call quality is good. Unfortunately, the entire PRI system calls for a substantial investment in cables and hardware. This makes it less than ideal for use in the modern business office.

Session Initiated Protocol Trunking: With SIP trunking, all calls route through the Internet, requiring no external hardware or circuitry. Instead of interfacing with the telephone company, the SIP trunk connects your organization directly to an Internet telephony service provider. This use of Voice over Internet Protocol, or VoIP, makes it vastly less expensive to operate while providing a flexibility that positions it well for modern business use.

Benefits of SIPWhen calculating the ways in which SIP outstrips PRI, several features come to mind. Chiefly, an SIP trunk provides:

A virtual connection. Unlike PRI, SIP trunking has no need for cables and termination hardware to connect each individual circuit.

  • Scalability. Perhaps the biggest selling point of any VoIP system is its ability to add capacity through nothing more involved than a simple software reconfiguration. With SIP, you’re dealing with only one network and one set of cables. With PRI, on the other hand, scaling up requires the installation of new circuits and hardware. This can take weeks to accomplish.
  • Savings. The already high cost of running on PRI will rise in line with the number of voice channels a company uses. An SIP trunking system, on the other hand, bases its pricing on actual usage, saving its users hundreds of dollars each month.
  • Reliable disaster recovery. The simplified setup of SIP eliminates the headache of recovering from telecommunication loss due to accident or natural disaster. Whereas the diversion of PRI calls to alternative locations can be costly and involved, the business that runs with an SIP-based telephony system can trust that its calls will automatically reroute to one or more functioning localities.Without question, the capability and cost-effective nature of SIP trunking have already far outstripped any benefits of the older technology. While VoIP rules the day, the death knell for PRI has already begun to ring.

When considering SIP Services for your telephone system call the experts at Carolina Digital Phone at (336) 691-2000.

Low Cost Hosted VoIP Services Provider can save your business major monthly Expenses

Carolina Digital PhoneSince Alexander Graham Bell invented it into existence, reliable phone service has played a vital role in keeping businesses up and running. That telephone on the desk makes it possible to take orders, obtain supplies and keep in touch with customers. Let’s face it: If your phone system should ever fail, you might as well lock up and go home. There’s only one problem. Unless you’ve upgraded to hosted Voice over Internet Protocol, or VoIP, you’re spending far more than you should on your telephone service.

How Your Telephone System Affects Your Bottom Line:  Some fail to realize the expense of using so-called plain old telephone services. Traditional POTS systems rely on analog technology to transmit data through electronic frequencies. While this methodology is cheap and simple to transmit over short distances, voice quality fades in a hurry when vast expanses come into play. To overcome this inherent defect, old-fashioned telephone services rely on a public switched telephone network, or PSTN, to transfer calls incrementally between locations through a grid of cables, satellites, switchboards and telephone lines. Each such transfer adds to the cost, sending long-distance rates that much higher with each additional mile. For this reason, POTS systems normally charge by the call. With hosted services, on the other hand, it’s a different story.

The Benefits of VoIP for Business: Instead of paying by the call, the business that switches to hosted PBX and VoIP services will incur just a moderate monthly fee with unlimited calls allowed and no extra charge for long distance. That’s because these services utilize a broadband Internet connection to transmit data digitally from the point of origin to the telephone exchange that’s closest to the final destination.

In addition to saving money, hosted VoIP and hosted PBX services are:

  • Reliable. Regardless of external influences, round-the-clock monitored maintenance will keep your system up and running.
  • Scalable. Your hosted service can expand or contract to match the changing needs of your business.
  • Versatile. No antiquated POTS system can provide the advanced features you’ll get from an Internet-based service.
  • Mobile. Users of hosted PBX and hosted VoIP can make and receive calls through a laptop or forward incoming communications to a mobile phone.
  • User-friendly. The Web-based interface is intuitive and simple to use

If you’re still running with your business on outdated analog telephone services, it’s time to ask yourself why. For service on which you can always rely at a price that will make you smile, hosted PBX and VoIP are the only way to go. Once you’ve enjoyed the benefits of VoIP for business, you’ll wonder why you waited so long to switch. When considering Hosted VoIP for your business telephone system call the experts at Carolina Digital Phone at (336) 691-2000.

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Nicky Smith

About the Author: Nicky Smith – For the past 30+ years, computers, advanced technology and solving problems with this new technology have been his business. In 1978, he graduated from Appalachian State University in Boone, NC with the first graduating class in the 16 North Carolina Universities with an Information Systems degree from the College of Business. For the last 15 years Nicky has served as the visionary leader and CEO of CAROLINANET.COM, a web hosting and server colocation data center and since 2004 the CEO of Carolina Digital Phone offering hosted telephone services and SIP Trunking. Read more at his LinkedIN page http://www.linkedin.com/in/nickysmith

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